Customers place orders through our online store or other sales channels.
Orders are automatically logged into our system and reviewed for accuracy.
Payment verification is completed before processing.
A confirmation email is sent to the customer with order details and estimated shipping time.
2. Order Fulfillment
Orders are picked, packed, and labeled in our fulfillment center.
Quality checks are performed to ensure all items meet our standards before shipping.
Packing slips and invoices are included in the package.
3. Shipping & Carrier Selection
Shipping options include standard, expedited, and express shipping
Orders are assigned to carriers such as UPS, FedEx etc based on the selected shipping method and destination
Tracking numbers are generated and shared with customers via email
4. Dispatch & Tracking
Packages are dispatched to carriers by the end of the business day
Customers receive real-time tracking updates through email
Any shipping delays or issues are monitored and addressed promptly
5. Delivery & Customer Support
Customers receive their packages within the estimated delivery time frame
If any issues arise, such as lost or damaged items, customers can contact our support team for resolution
A follow-up email is sent to confirm delivery satisfaction and provide return/exchange options if needed
6. Returns & Exchanges
Customers can initiate returns or exchanges within the specified return period (7 days)
Return shipping labels are provided for eligible returns
Refunds or replacements are processed upon receiving the returned item free of damage & in original packaging
7. Continuous Improvement
Shipping performance and customer feedback are reviewed regularly.
Adjustments are made to improve efficiency and customer satisfaction.
For any questions regarding shipping and/or returns, please contact our support team by filling out the contact form on our website, sending an email to contact@onestop-empire.com or calling (623) 887-0650
